At Quezolssoft, your satisfaction is our top priority. We take pride in offering high-quality jewelry, crafted with care and precision. If for any reason you are not completely satisfied with your purchase, we are here to help.
Returns
- You may request a return within 7 days of receiving your order.
- To be eligible, the item must be unused, unworn, and in the same condition that you received it.
- The product must be returned in its original packaging with all tags, certificates, and accessories included.
- Certain products, such as customized or engraved jewelry, are not eligible for return unless they are defective or damaged.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days, and the amount will be credited back to your original method of payment.
- Please note that shipping charges are non-refundable.
Exchanges
- We offer exchanges for defective or damaged items.
- If you wish to exchange an item, please contact our support team within 48 hours of delivery.
Non-Returnable Items
- Gift cards, promotional items, and clearance products cannot be returned or refunded.
- Customized orders and engraved jewelry are final sales and non-returnable.
How to Initiate a Return
To request a return or exchange, please contact our customer support team at [support@quezolssoft.com] with your order details. Our team will guide you through the process and provide the return shipping address.
Need Help?
If you have any questions about our Return & Refund Policy, please reach out to us at [support@quezolssoft.com]. We’re here to make your shopping experience smooth, secure, and worry-free.